Refund Policy

Returns

We maintain industry standard 7 days return policy. 
To be eligible for a return, your item must be unused and in the sealed original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or Hygiene goods cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, we will issue you a exclusive discount coupon of agreed refund amount which will have no validity and can be used on any of your future purchase. 

For International Shipment  - Refunds on International shipment is only possible for the product value. Shipping charges on international shipment will be not borne by u once the shipment has left our facility.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lavaya.in and send your item to: Plot no 410/2, GS & KIOSKI land, GIDC, Kabilpore, Navsari - 396424, Gujarat, INDIA


Shipping
To return your product, you should mail your product to: Plot no 410/2, GS & KIOSKI land, GIDC, Kabilpore, Navsari - 396424, Gujarat, INDIA
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.